We Have Done It Again.
WE HAVE DONE IT AGAIN!
Tripadvisor.com have again awarded us a Certificate of Excellence. This time for 2011. We are pleased to say our reviews continue to be positive and sometimes very flattering. We do believe they are a good indicator of a guest's experience here. We do try to offer them an enjoyable and relaxing time while they are here with us. Comments such as, "best sleep all holiday", "woken up by the birds", "feels just like home", and "what a great atmosphere" are common.
Studiosus Reisen, a major tour company in Germany have given the Langham Hotel in Auckland the Customer Satisfaction Award in New Zealand for the 2010 year. They are hard to beat! But we did score very highly amongst the Studiosus travellers. We look forward to more of their tours coming our way next summer season.
After a recent assessment by Qualmark we are pleased to advise that we have again achieved the Four Star Plus level from our national accommodation quality system. We are sure that the policy we have to constantly improve our property by making changes and regularly replacing chattels really assists us to remain at a high level of achievement.
We are strong supporters of Qualmark and are pleased more sections of the tourism industry are using their assessment system and that our Qualmark systems are being more recognised by our overseas visitors.